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Frequently asked questions

See the answers to some of the common questions before booking a consultation

The foundation of Naturopathy is the philosophy of the "healing power of nature" (Vis Medicatrix Naturae). Naturopathy is a practice of preventing, assessing and providing support for various conditions that present in the human body, helping the body to repair itself and recover from illness. As a naturopath, I don’t focus on simply treating the disease and its effects, I also look for a possible underlying cause or any contributing factors. By integrating conventional/modern health sciences with complementary medicines, such as nutrients, nutraceuticals, probiotics, prebiotics and herbs, and the incorporation of suggested diet and lifestyle changes, I support my patients’ mental, emotional and physical states in a more rounded and holistic way, even if this is providing support alongside current pharmaceutical and standard western medical treatments.
I describe myself as an Integrative Naturopath, as I’m very evidence-based, and I support a lot of complex and chronic issues in my clinic. Blending science with tradition, I will often need to obtain extra information using functional pathology, so I can provide integrative naturopathic support alongside western medicine (particularly for my patients with chronic illness). I do full pathology reviews for all my patients (if they have copies available), even if that is simply using standard blood test results from your GP. I’m very experienced at prescribing alongside pharmaceutical medications and identifying any possible interactions, as many of my patients have to take prescribed medications in addition to any naturopathic support that I may suggest. I'm happy to communicate and work alongside GPs, medical specialists, psychiatrists, psychologists, social workers and counsellors and become part of your health team. As an integrative naturopath, I aim to provide my patients with professional and evidence-based guidance on achieving better health and wellbeing. The naturopathic principle “doctor as teacher” (Docere) has great resonance with me, as I have a strong belief that one of my key roles is to empower, motivate and educate my patients throughout their journey to wellness, by setting realistic and achievable health goals and providing the tools for the maintenance of good health.

I am double degree-qualified. I have held a Bachelor of Health Science (Naturopathy) since 2006. I then attained a Graduate Certificate in Evidence-Based Complementary Medicine in 2020, and in October 2021 I completed a postgraduate honours degree through the University of Tasmania (Bachelor of Medicines Management with Professional Honours in Complementary Medicine):

  • Bachelor of Medicines Management with Professional Honours in Complementary Medicine (2021)
  • Graduate Certificate in Evidence-Based Complementary Medicine (2020)
  • Bachelor of Health Science Naturopathy (2006)
  • Advanced Diploma Naturopathy (2005)
  • Certificate IV Massage (2004)
Yes, I’m a full member of the professional association NHAA (Naturopaths and Herbalists Association of Australia). I’m also a member of the registration board ARONAH (Australian Register of Naturopaths and Herbalists).
No, I am a naturopath. Although I have a high level of qualifications in my field, I do not have any medical qualifications (see above for my list of qualifications). The advice that I may provide you does not replace your current medical advice. If I think that you need further medical advice or further medical investigations, I will refer you back to your GP or specialist, as part of my duty of care.
Yes, I undertake continuous training in my field. In 2021, after 4 years, I completed a post-graduate degree in evidence-based complementary medicine via UTAS, so I keep very up-to-date with all the latest research, and I am consistently doing further education to keep my skills polished.

Yes, I do. I’m fully trained on how to interpret many different types of functional tests, and I can also review any functional testing that you may have done in the past with previous practitioners. I incorporate full pathology reviews into my consultations for all my patients. I completed a six month masterclass in advanced functional pathology in 2020 and started a new pathology masterclass that’s specific to thyroid and adrenal testing in 2023. You’ll be surprised what can be picked up regarding nutritional issues from general bloods, and where it’s best to be sitting in the standard pathology reference ranges from a functional perspective.

I will suggest additional functional testing when I feel it is necessary to obtain further insights into your health so I can provide you with more specific and tailored advice. This may be required if I need more specific results from any standard blood tests via your GP, or to help identify specific gut flora/microbiome imbalances, so I can advise you on how this may be impacting your overall health and wellbeing.

I'm one of  Dr Jason Hawrelak's Certified Microbiome Analysts and Healthy Gut Practitioners via the Microbiome Restoration Centre. I’m also SIBO-Doctor approved, having completed all of Dr Nirala Jacobi’s SIBO specific training, and a registered clinician with Microba and Co-Biome.

I also have accounts with all the major functional testing labs in Australia, including Dorevitch, Stream Diagnostics, Gastrolab and Nutripath.

I do not make any commission for referring you to specific functional testing labs.

An initial Naturopathic consultation can take 1.5-2 hours, depending on the complexity of your case. All initial consults begin by taking a thorough, confidential case history that reviews your past and present health status, medical history, current medications and also takes a detailed look at your diet, lifestyle and current stresses.
If appropriate, a physical examination (e.g. fingernail check, checking tongue, blood pressure) will be conducted, as well as ordering specific tests (e.g. microbiome analysis, SIBO breath testing, standard bloods, hormone levels, thyroid panels, cortisol, zinc levels, iron levels,) privately from an appropriate pathology lab, such as Dorevitch, Microba, various SIBO testing labs, Nutripath, or via your GP, if anything requires further investigation medically. Previous and recent pathology results can also be brought with you to your consultation for review.
At the end of the appointment, an individualised support/treatment plan is outlined for you that may include a prescription of herbal medicine, nutritional supplements, probiotics, prebiotics and one or two dietary modifications/suggestions and some lifestyle advice. I will usually provide you with an expected timeline at the end of your initial appointment to help set a clear expectation for any possible improvement. Changes to your treatment plan may be made along the way, depending on how you respond, and will be fully discussed with you.

You can book an appointment 24/7 via my online calendar using this link

If you are not comfortable booking your appointment online, you can contact reception via email to organise (reception@naturallybalancedhealthcare.com), or I can also call you to organise at a suitable time, depending on my availability in between consultations. There is more of a delay with booking in this way, but I understand that not everyone is comfortable with online booking systems.

I consult four days a week, Wednesday-Saturday, including Thursday evenings.

I no longer consult with children under 12 except for my existing paediatric patients. I now only offer consultations to adults and children/teens 12 years old and over. For children’s consultations, I normally will refer you to one of my colleagues, who is an experienced paediatric naturopath.
No, I don’t. As part of my duty of care, a separate appointment is required for each person. This allows enough time for me to fully focus on each person, and give you and your issues the individual attention they deserve, so I can provide you with a better level of care.
All patients require an initial consultation of 90 minutes, or up to 120 minutes for those that need extra time. This allows adequate time for me to take a thorough case history and discuss your concerns. Almost every new patient will tell me their initial consultation flew by, as there is always lots to discuss. Once you are an established existing patient, most return appointments take 30 minutes unless you have booked an online acute consultation, for an acute illness, which is only 15 minutes in duration.

If you are currently seeing me semi-regularly for appointments, and you are just after a repeat script, as long as your treatment plan hasn’t changed, I can dispense to you for up to six months. Once it gets to six months since your last appointment, if you would like anything dispensed, I will need to book you in for a review appointment so I satisfy TGA requirements, and fulfill my duty of care to my patients.
Please refer to the ‘Dispensary’ page for the specifics of dispensing for patients.

This is going to depend on what you are seeing me for, your past medical history, where you are currently health-wise and any other individual circumstances. However, I do try to give my patients an approximate timeline of what to expect at the conclusion of their initial consultation, or once we have the results of any necessary tests back.
This will depend on your individual circumstances and current state of health. However, the majority of patients who come to see me are likely to have extra support prescribed that may involve the use of herbal medicine, nutritional medicine, probiotics (strain specific prescribing), prebiotics and some changes to diet and lifestyle practices.
Your initial consultation is normally followed by a 45 minute Second Naturopathy appointment in 2-4 weeks. After this, we usually move to standard returns for 30 minutes. Consultation needs are highly personalised, so this is discussed with each patient. When people are feeling a lot better, I may see them every six months. If they are on long term supplementation for various medical conditions, or if I have patients that don’t need ongoing support I “graduate” them and get them to book in to see me whenever they next need my help.
If you’ve seen me for an initial consultation in the last 5-6 years, you won’t need to do another initial consultation again, unless you would like extra time to speak to me (some past patients prefer this if they have a lot to discuss). However, you will need to book an extended return appointment (60 min) if it has been over 18 months since your last appointment, to allow enough time to catch up on what has occurred during this time.
This is likely to be an unusual situation if you are booking in to see me because of my areas of clinical focus. If I feel that I am unable to assist you any further at any stage, or if I believe that we have explored all options for complementary support, I will refer you on to a trusted practitioner (complementary, medical or otherwise) who I feel may be able to offer you further assistance. Sometimes people with particularly complex issues will contact me beforehand to see if I can be of assistance because of how many practitioners they may have seen in the past. I will always refer you to another practitioner if I feel like I won’t be the best fit for what you currently need, based on the information that you provide me at the time.

Policies and Procedures

Yes, I have a 48-hour cancellation policy. Cancellation fees apply if insufficient notice is provided or in the event of a "no show". Cancellations that are less than 48 hours notice, but are over 24 hours, incur a 50% cancellation fee. Cancellations that are less than 24 hours notice, on the same day as your appointment, or for any non-attendance without notice, incurs a 100% cancellation fee. Of course, if there are extenuating circumstances, discretion will be applied, but you must contact me to advise what had occurred.

If you need to reschedule/cancel your appointment, you can do so online 24/7 (if it is over 48 hours before your appointment) clicking on the "Reschedule or Cancel Your Appointment" button on your appointment confirmation or appointment reminder email. Alternatively, you can contact reception via email to organise the appointment to be rescheduled, but this extends the process.

Please try and advise me as soon as you know you are unable to attend to give another patient a greater opportunity to attend your cancelled session.

Yes, payment is due at the conclusion of your appointment for in-clinic consultations via direct deposit, EFTPOS, or credit card. All credit cards are accepted except for American Express and Diners. Payment for online appointments is due in advance and taken at the time of booking via Square if you book online, or by clicking on the “Pay for Appointment” button in your appointment reminder emails when I’ve booked you in for your next return appointment. Payment for any dispensed compounded herbal scripts or supplements is due at the conclusion of your appointment. For any herb and supplement orders, payment is due upon collection from the clinic - herbal scripts will not be compounded until payment has been received. Delays in payment may change your possible collection window.
These are offered beyond the first two consultations on a discretionary basis. Please discuss with me at your consultation.
Unfortunately, private health insurance rebates have not been available for Naturopathy appointments since 2018/2019 due to a significant change in policy brought in by the last federal government, which cut access to private health rebates to several modalities.
Naturopathy doesn’t come under the Medicare umbrella like doctors and specialists, so there are no Medicare rebates available.
Yes they do, but only advice about nutrition provided by a dietician, not by naturopaths and nutritionists.

I aim to have open and transparent communication with all of my patients – I will always endeavour to discuss any concerns about my patients’ progress as soon as they arise. However, if you believe the naturopathy process is not working in the way you had hoped, it is also your responsibility to communicate this with me as soon as possible so that any issues can be addressed promptly and effectively. If you have a complaint, you are invited to contact me via email advising me of any concerns, so that they may be resolved quickly and effectively through friendly discussion or mediation.

Naturally Balanced Healthcare, and all naturopaths, are bound by the Code of Conduct for General Health Services (VIC). You may view the Code of Conduct at:

https://hcc.vic.gov.au/sites/default/files/2021-04/general_code_of_conduct_-_a3_2.pdf)

You may also contact the Health Complaints Commissioner via https://hcc.vic.gov.au
or by calling 1300 582 113.

Yes, please click here to review the privacy policy for Naturally Balanced Healthcare.

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